Sports Management Software for the Team Sport Manager
Common Questions
Table of Contents
General Questions
What if I forget the password?
Click Forgot Password in the Log-In box to retrieve your password used
previously. TeamMinders notifies you of your password at the e-mail
address you specify on Request Password Page.
Automated Phone Tree
Setting up a Members list
How do I set up a Phone Tree?
Each player may have up to two contact numbers programmable through
the Edit Player page. Once the contact numbers are entered, click
the Phone Tree option in the toolbar and specify the numbers
you want included in the Phone Tree.
How do I collect all of my group members’
phone numbers?
When a team manager has entered the players’
names and e-mail addresses, he may solicit the detailed information
on each player from the Players page by clicking Solicit Player
Info from Contacts. This action opens a Retrieve Information page.
Clicking on “Solicit Player Info from Contacts” sends
e-mails to player contacts (parents) to fill out the remaining
phone numbers.
How can I add or edit phone numbers
in my roster?
Additional phone numbers or editing
phone numbers is similar to collecting phone numbers for the first
time, described above. Once a new number is obtained, go to Phone
Tree, click on all the numbers you want included in the Phone Tree
and click Save Changes. This sends a message to the System Administrator
to update the Phone Tree.
How can I get a list of my roster?
The roster may be printed or
e-mailed by clicking Team Home page and selecting either Print
Roster or e-mail Roster.
Charges and message limits
If a member is in an area code that is long distance, do I get charged
extra?
No, the system is capable of calling local or long distance numbers
without costing you extra.
Pagers, Tele-Zapper & Caller ID
Does AVM work with pagers?
AVM delivers recorded messages to human recipients only.
Will a Tele Zapper cause TeamMinders’
AVM to fail?
AVM delivers recorded messages to human
recipients only.
What will show up on Caller ID when
TeamMinders calls my group members?
One of several TeamMinders’ phone number
should be displayed in the Caller ID.
Sending Messages and Calling Times
How do I record a
message?
Messages can be recorded by the managers
or coaches with a four digit password which is created by the team manager the first time they create the phone tree.
How long can my message be?
Messages can be any length. However,
since messages are delivered to all members of your team one at
a time, we suggest you keep the messages short to avoid a long
delay before reaching the last member.
When does the TemMinders’ AVM
system call the members?
As soon after the message is recorded,
the AVM system starts calling each contact specified. Up to two
numbers may be specified for each member.
If AVM is unable to deliver
the message the day it was sent, will it try again the next day?
AVM attempts to deliver the message to a contact three times, one following
the other. AVM does not distinguish the day of the delivery.
What happens when the AVM reaches an answering
machine or voice mail?
AVM recognizes human response
when calling and distinguishes it from an answering machine or
voice mail. If an answering machine or voice mail answers, the
system counts it as an attempt. The AVM attempts to deliver the
message up to three times.
Call Reports and Group Polling
How can I find out what members were called and which ones were not
reached?
The AVM reaches the specified phone tree. If any contact believes
a message has not been delivered, we suggest calling the manager
directly for an update. There is no way to confirm who was reached
or not.
Can I use the AVM to poll members?
We suggest using the survey feature of TeamMinders for polling. AVM
should be used primarily for recorded voice messages.
Hotel Reservation
How can I be sure the hotel reservation
survey has been broadcast to all members?
TeamMinders delivers e-mails
to the contact list to survey hotel needs. The Manager can track
the people who have responded. If a contact has not responded,
we suggest the Manager contact the member via a phone call or
an e-mail to follow up.
How do I, the manager and the
coach, use the information members provide in a hotel reservation
survey?
Hotel Reservation survey is a tool to
collect hotel requirements for overnight stays and expeditiously
reserve hotel rooms. After confirming that responses from all
contacts have been received, a manager or a coach prints the response
by clicking Print on the Reservations page. He/she then gathers
credit card information from the contacts. Once this information
is manually added to the printed response, the manager faxes the
information to the hotel. If the contacts so desire, they may
provide the credit card information directly to the hotel.
Does TeamMinders, coach, or
the manager, make a hotel reservation with the data members provide?
Hotel reservation is confirmed once
the hotel room requirements and preferences are received as well
as the credit card numbers.
What “additional info”
is the coach or the manager seeking?
Information, such as, need for a rollaway
bed, should be included here.
How can a member confirm my
stay at a hotel after I fill out the Hotel Reservation survey?
Generally, a manager or a coach only
facilitates the collating and distributing the requirements to
the hotel. Withholding credit card information prevents a manager/coach
to confirm the hotel reservation. Contacts have the responsibility
to reach the hotel, provide credit card number, and confirming
the reservation.
Schedule Events, seek Surveys, create e-mail archives
What type of events can I specify?
A manager or a coach may post any event that he/she determines necessary
for the team. Events may include practice sessions, games, social
events, etc.
After I add an event to the schedule, how can I view my entry?
All event entries for the next 30 days are displayed on the manager’s
home page. They may also be viewed by clicking Search Schedule
under Choices.
Can I edit an event after it is already entered?
Managers/coaches may edit the event listed on Manager’s homepage.
To do so, click on the Event, change the necessary parameters
in the Edit Event box, and click Save Changes.
Archive Documents and Records
File types and formats
What types of documents and records
can I archive? What file formats do you accept?
TeamMinders’ Archive Documents feature accepts any file, in any
format, the only limitation being that each file downloaded cannot be more than 1 Meg.
Which e-mails do you archive?
TeamMinders archives broadcast e-mails for past 30 days.
A listing of e-mails is available on the Manager page.
Can I archive a complete folder?
Yes, you would need to specify the files in the folder to do so.
Storage space
How do I retrieve a file in the archive?
A list of archived files is displayed in the Archives page.
Files may be viewed and edited as desired.
How do I know the status of my archive? Can I view a list of my record?
Archives page lists the files.
Storage space
How do I know how much disk space
I have already used?
The Archive page lists all the files and the size of each file.
Team and individual performance
How do we indicate a postponed, rained out, or rescheduled game?
Add/Edit Game page allows comments to be added for this under Special Instructions.
How can we view game statistic for a specific game?
Click on the View Season stats to view season or individual
game stats.
How can I, manager or coach, indicate if a player did not play a game?
Edit Game page lists the players and their performance. Specify 0 in
mp (minutes played.) and click Modify Game tab.
How do I use the + feature of the individual
performance?
Net goals scored indicate the team’s performance with or without
the specific player in the game.
Once a game is added, how can I edit the game statistics?
Manager/or coaches may go to a specific game page and edit the performance
any time.
How can I use the statistics feature to improve individual and team
performance?
Statistics feature lists all players’ performance through each
game and as the season progresses. The data may be used to monitor
an individual’s performance.
Bookmarks
Which websites are most desirable to add to this?
Bookmarks feature is provided as a convenience to all members associated
with the team. Managers may specify websites of interest to all
members, relating to the subject of the team.
Absence/Tardy Reporting
What is this feature used for?
Parents/Contacts/Players may specify the players who may not
be able to attend an event: practice session or games, using this
feature. Posting the tardy/absence information sends an e-mail
to the coach and the manager the day of the event at a time specified by the manager.
It is the Parents/Contacts/Players responsibility to notify the manager,
if the specified time has elapsed for the particular day.
Team Accounting
Team Manager may archive the current Team Account file in the Archive.
Players and/or their contacts may view and download the file at any time but
cannot edit the file. They may, however, edit their local copy of the file.
Privacy Policy and Customer Support
What is your privacy policy?
BULLETPROOF. We have a very simple and clear privacy
policy: WE NEVER REVEAL PERSONAL INFORMATION - EVER. We never
sell, lease, rent or give any personal information about you,
your team, your phone numbers or messages.
How can I get customer support or technical help?
You may do so by e-mailing to admin@teamminders.com.
Pricing
How do we get charged for using TeamMinders?
Team Manager will be billed by Teamminders. Teams must collect
funds from player/contacts/players to pay TeamMinders. Payment
must be received in full to cover all players prior to logging
on.
How much disk storage is included in the base price? What is the default
limit to storage space?
TeamMinders dedicate 50 Megabytes of storage for a team in multiples
of 20 members. Examples are:
1-20 members: 50 Megs
21-40 members: 100 Megs
41-60 members: 150 Megs
How do I increase the limit and how much does this cost?
Storage capacity may be increased in multiples of 10 Megs for one dollar
each per member.
How much disk space have I already used? How can I find out?
The system monitors disk space already used. Disk
usage may be available by e-mailing to admin@teamminders.com.
|
